We understand the importance of the right product and the right fit, and we want you to love your Electra. To make a return, please follow these guidelines:
- Returns will be accepted within 30 days of purchase.
- The item(s) must be in new, unused condition with original packaging.
- Proof of purchase required.
- A refund will be applied to the original card used in the transaction.
Bring your order, with proof of purchase, to your local Electra dealer. Bike returns must be returned to the local Electra dealer who assembled your bike.
Return shipping is free to customers with registered accounts. Log in to your account to print a prepaid shipping label. If you do not have an account, mail your return with the original packing slip to the address printed on your packing slip. We suggest return by a carrier that can track delivery, such as UPS, FedEx or Registered USPS mail. You are responsible for all return shipping charges if you checked out as a guest at electra.trekbikes.com.
You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4–10 business days.
Bikes can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, your Electra retailer will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to the Electra dealer of delivery. Electra warehouses will not accept returned bikes.
Electra.trekbikes.com offers refunds rather than exchanges. If you need another item in a different size or color, or different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4–10 business days.
If there was an error on your order such as wrong item shipped or damage during shipping, Electra will credit your original shipping charges (if applicable). Call us at 1-800-261-1644. Shipping charges will be refunded if Electra: 1) ships the incorrect merchandise; 2) the merchandise was shipped damaged or defective; 3) the merchandise was damaged in shipping.