Artist Series Cruiser Go! FAQ

What are the key features of this frame?

The Artist Series Cruiser Go! frame features our Flat Foot Technology®, the Electra E-bike System with an integrated battery and custom fenders, saddle, grips, and a matching bell.

What is the weight of the e-bike?

Artist Series Cruiser Go! Step-Thru models (Bali/Shibori) weigh approximately 46 lb/20 kg.
Artist Series Cruiser Go! Step-Over model (Kākau) weighs approximately 48 lb/22kg.

What is the weight limit of this e-bike?

The total weight limit is 300 lb/136 kg as determined by the bicycle, rider and cargo combined.

What are the appropriate tire sizes with and without fenders?

The Artist Series Cruiser Go! is equipped with fenders and comes with 26 x 2.35" (Step-Thru) and 27.5 x 2.35" (Step-Over) balloon tires. Electra strongly recommends adhering to the original tire size.

Will changing tires affect the speed calculation or other parts of the e-system?

Yes, changing the tire size will affect the speed calculation and load capacity. The Artist Series Cruiser Go! is designed to support a total bike capacity (including bike weight) of 300 lb/136 kg. Electra strongly recommends adhering to the original tire size.

What type of bottom bracket does it use?

The Artist Series Cruiser Go! uses a T47 bottom bracket with an integrated torque and cadence sensor.

What is the maximum chainring size? Minimum?

The Artist Series Cruiser Go! comes with a 42T chainring. Electra strongly recommends using original equipment and specifications.

What is the hub spacing? Axle type?

The rear hub spacing is 135 mm bolt-on type and front hub spacing is 100 mm bolt-on type. Electra strongly recommends using original equipment and specifications.

What is the rear brake mount? What is the max rotor size?

The Artist Series Cruiser Go! has IS mount front and rear mechanical disc brakes with 180 mm rotors. Electra strongly recommends using original equipment and specifications.

Are touch-up paints available?

Select touch-up paints are available on electrabike.com.

What is the range?

The battery range is up to 40 mi/64 km. Actual range will vary based on terrain, assist level, and total carrying capacity.

What is the motor power/output?

The motor power is 250 W nominal rating with an output of 40 Nm of torque.

What type of charger does it come with and how long does it take to charge the battery?

This e-bike comes with a 2-amp charger and will charge to 50% in about 2 hours, and 100% in 4 hours from empty. The charger replacement (North America: SKU W5284218, Europe: SKU W5284217) can be ordered online or through an authorized Electra retailer.

How is the battery properly charged?

Only charge the battery with the included charger type in a dry indoor area between the temperatures 32 to 104 °F (0 to 40 °C). Do not leave it unattended. When the battery is fully charged, disconnect the charger from the e-bike and wall socket.

Can the battery be upgraded to a larger size?

No.

Can a second battery be added to extend the bike's range?

Yes, the Hyena Range Extender Battery (SKU 5271536) can be added to the Artist Series Cruiser Go! and can be purchased from an authorized Electra retailer.

How much does the battery weigh?

The Hyena Gen 2 In-Tube 250 Wh battery weighs approximately 3.5 lb/1.6 kg.

Is the battery removable and can it be replaced?

No, the integrated battery cannot be removed. To replace your battery, please visit an authorized Electra retailer.

Which app is this e-bike compatible with?

The Artist Series Cruiser Go! is compatible with the Trek Central app, available on the App Store and Google Play.

Where can the e-system owner's manual be found?

The e-system owner's manual can be found at this link and in the Service tab of the product page for the model you own.

See the manual

Are software updates required?

Yes. Software updates must be performed by an authorized Electra retailer.

How often should this e-bike be serviced?

It is best practice to bring your e-bike to an authorized Electra retailer once a year to check for e-system updates and for servicing.

What is the warranty for the e-system and who should claims be made with?

There is a two-year warranty for the e-system. All warranty claims should be processed by an authorized Electra retailer.

Can this e-bike be ridden with a flat battery?

Yes, the Artist Series Cruiser Go! can be ridden with no battery charge.

Does it have any accessory mounts?

Yes, the Artist Series Cruiser Go! comes with fenders, a bell, front and rear lights and a kickstand. It is compatible with front and rear MIK racks.

Does it have wiring for lights? What lights are compatible?

Yes, the Artist Series Cruiser Go! comes with a Spanninga Kendo headlight and a Spanninga Pixeo LED taillight. Electra strongly recommends using the original equipment.

Is it compatible with child seats?

No. The maximum weight rating for Electra's MIK rear racks is 55 lb/25 kg. Child seat compatibility requires testing and labeling for a max weight rating of 60 lb/27 kg.

Is it compatible with trailers?

Yes. Make sure there is enough axle thread/nut engagement if using an axle-mounted hitch. When riding an e-bike with a trailer it is important to ride at slow, safer speeds. We encourage you to reference the trailer brand's FAQs for more information.

Can this e-bike be carried with a car rack? What type?

This e-bike can be carried with a car rack. It is recommended to use a rack that has a minimum carrying capacity of 48 lb/22 kg and does not secure over the top of the tires, as the fenders will interfere with its attachment.