Loft Go! 7D EQ FAQ

What class is this e-bike? Where can it be ridden?

The Loft Go! 7D EQ is a Class 1 e-bike with pedal-assist support up to 20 mph. Please reference local laws and regulations to understand where this e-bike can be ridden.

What is the range?

The battery range is up to 40 mi/64 km. Actual range will vary based on terrain, assist level, and total carrying capacity.

What is the motor power/output?

The motor power is 250 W nominal rating with an output of 40 Nm of torque.

What type of charger does it come with and how long does it take to charge the battery?

This e-bike comes with a 2-amp charger and will charge to 50% in about 2 hours, and 100% in 4 hours from empty. The charger replacement (North America: SKU W5284218, Europe: SKU W5284217) can be ordered online or through an authorized Electra retailer.

How is the battery properly charged?

Only charge the battery with the included charger type in a dry indoor area between the temperatures 32 to 104 °F (0 to 40 °C). Do not leave it unattended. When the battery is fully charged, disconnect the charger from the e-bike and wall socket.

Can the battery be upgraded to a larger size?

No.

Can a second battery be added to extend the bike's range?

Yes, the Hyena Range Extender Battery (SKU 5271536) can be added to the Loft Go! 7D EQ Step-Over model and can be purchased from an authorized Electra retailer.

How much does the battery weigh?

The Hyena Gen 2 In-Tube 250 Wh battery weighs approximately 3.5 lb/1.6 kg.

Is the battery removable and can it be replaced?

No, the integrated battery cannot be removed. To replace your battery, please visit an authorized Electra retailer.

Which app is this e-bike compatible with?

The Loft Go! 7D EQ is compatible with the Trek Central app, available on the App Store and Google Play.

Where can the e-system owner's manual be found?

The e-system owner's manual can be found at this link and in the Service tab of the product page for the model you own.

See the manual

Are software updates required?

Yes. Software updates must be performed by an authorized Electra retailer.

How often should this e-bike be serviced?

It is best practice to bring your e-bike to an authorized Electra retailer once a year to check for e-system updates and for servicing.

What is the warranty for the e-system and who should claims be made with?

There is a two-year warranty for the e-system. All warranty claims should be processed by an authorized Electra retailer.

Can this e-bike be ridden with a flat battery?

Yes, the Loft Go! 7D EQ can be ridden with no battery charge.

Loft Go! 7D EQ FAQ

What are the key features of this frame?

What is the weight of the e-bike?

What is the weight limit of this e-bike?

What are the appropriate tire sizes with and without fenders?

Will changing tires affect the speed calculation or other parts of the e-system?

What type of bottom bracket does it use?

What is the maximum chainring size? Minimum?

What is the hub spacing? Axle type?

What is the rear brake mount? What is the max rotor size?

Are touch-up paints available?

What class is this e-bike? Where can it be ridden?

What is the range?

What is the motor power/output?

What type of charger does it come with and how long does it take to charge the battery?

How is the battery properly charged?

Can the battery be upgraded to a larger size?

Can a second battery be added to extend the bike's range?

How much does the battery weigh?

Is the battery removable and can it be replaced?

Which app is this e-bike compatible with?

Where can the e-system owner's manual be found?

Are software updates required?

How often should this e-bike be serviced?

What is the warranty for the e-system and who should claims be made with?

Can this e-bike be ridden with a flat battery?

Does it have any accessory mounts?

Does it have wiring for lights? What lights are compatible?

Is it compatible with child seats?

Is it compatible with trailers?

Can this e-bike be carried with a car rack? What type?

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Loft Go! 7D EQ FAQ

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