Preguntas frecuentes sobre la Townie Go! 7D

¿Cuáles son las características clave del cuadro?

La Townie Go! El cuadro 7D (EQ) incorpora nuestra Tecnología Flat Foot® y el Sistema de e-bike Electra con batería integrada.

What is the weight of the e-bike?

Townie Go! 7D weighs 44-45 lb or 20-20.4 kg.
Townie Go! 7D EQ weighs 46 lb or 20.9 kg.

¿Cuál es la capacidad de carga máxima de esta e-bike?

Esta bicicleta puede soportar un máximo (peso combinado de la bicicleta, el ciclista y la carga) de 136 kg.

What are the appropriate tire sizes with and without fenders?

The Townie Go! 7D (EQ) comes with 26 x 2.35" (Step-Thru) and 27.5 x 2.35" (Step-Over) balloon tires. The EQ version of both models comes equipped with fenders. Electra strongly recommends adhering to the original tire size.

Will changing tires affect the speed calculation or other parts of the e-system?

Yes, changing the tire size will affect the speed calculation and load capacity. The Townie Go! 7D (EQ) is designed to support a total bike capacity (including bike weight) of 300 lb/136 kg. Electra strongly recommends adhering to the original tire size.

What type of bottom bracket does it use?

The Townie Go! 7D (EQ) uses a T47 bottom bracket with an integrated torque and cadence sensor.

What is the maximum chainring size? Minimum?

The Townie Go! 7D (EQ) comes with a 42T chainring. Electra strongly recommends using original equipment and specifications.

¿Cuál es el tamaño del buje? ¿Y el tipo de eje utiliza?

El buje trasero con tornillo mide 135 mm y el buje delantero con QR es de 100 mm. Electra recomienda utilizar piezas y componentes originales.

What is the rear brake mount? What is the max rotor size?

The Townie Go! 7D (EQ) has post-mounted front and rear brakes with 180 mm rotors. Electra strongly recommends using original equipment and specifications.

¿Hay pintura para retoques disponible?

Sí, hay una selección de pinturas para retoques disponible en electrabike.com.

What class is this e-bike? Where can it be ridden?

The Townie Go! 7D (EQ) is a Class 1 e-bike with pedal-assist support up to 20 mph. Please reference local laws and regulations to understand where this e-bike can be ridden.

What is the range?

The battery range is up to 40 mi/64 km. Actual range will vary based on terrain, assist level, and total carrying capacity.

What is the motor power/output?

The motor power is 250 W nominal rating with an output of 40 Nm of torque.

What type of charger does it come with and how long does it take to charge the battery?

This e-bike comes with a 2-amp charger and will charge to 50% in about 2 hours, and 100% in 4 hours from empty. The charger replacement (SKU W5284218) can be ordered online or through an authorized Electra retailer.

Más información

¿Cómo se debe cargar la batería?

La batería solo debe cargarse con el cargador incluido de serie en espacios interiores, secos y con temperaturas de entre 0 y 40°C. No dejes la bici desatendida durante el proceso de carga. Cuando la batería esté completamente cargada, desconecta el cargador de la e-bike y de la toma de corriente.

¿Se puede instalar una batería de mayor capacidad?

No, no es posible.

Can a second battery be added to extend the bike's range?

Yes, the Hyena Range Extender Battery (SKU 5271536) can be added to Townie Go! 7D (EQ) and can be purchased from an authorized Electra retailer.

Más información

How much does the battery weigh?

The Hyena Gen 2 In-Tube 250 Wh Battery battery weighs approximately 3.5 lb/1.6 kg.

Is the battery removable and can it be replaced?

No, the integrated battery cannot be removed. To replace your battery, please visit an authorized Electra retailer.

Which app is this e-bike compatible with?

The Townie Go! 7D (EQ) is compatible with the Trek Central app, available on the App Store and Google Play.

¿Dónde se puede consultar el manual de usuario del sistema eléctrico?

Es posible encontrar el manual de usuario del sistema eléctrico en el enlace disponible a continuación o en el apartado de Servicio Técnico de la página del producto.

Ver el manual

Is there a diagnostic tool for retailers?

Yes, the Hyena Dealer Portal is a diagnostic software that runs on your shop's computer.

¿Es necesario actualizar el software?

Sí. Las actualizaciones del software deben realizarse en un distribuidor de Electra autorizado.

How often should this e-bike be serviced?

It is best practice to bring your e-bike to an authorized Electra retailer once a year to check for e-system updates and for servicing.

¿Qué garantía tiene el sistema eléctrico y cómo se presenta una incidencia de garantía?

El sistema eléctrico tiene una garantía de tres años. Las incidencias de garantía deben gestionarse a través de un distribuidor autorizado de Electra.

Can this e-bike be ridden with a flat battery?

Yes, the Townie Go! 7D (EQ) can be ridden with no battery charge.

Does it have any accessory mounts?

Yes, the Townie Go! 7D (EQ) comes with ring lock mounts and a kickstand. The Townie Go! 7D EQ is also equipped with fenders and front and rear lights. Both models are compatible with aftermarket fenders, lights, and front and rear MIK racks.

Does it have wiring for lights? What lights are compatible?

Yes, the Townie Go! 7D is compatible with lights (SKU 5271111). Fenders (model number 35723) must be installed first.

What types of products are compatible with the included rack?

Any MIK products are compatible with the included rear rack on the Townie Go! 7D EQ. The Townie Go! 7D does not come equipped with a rack.

Is it compatible with child seats?

No. The maximum weight rating for the rear rack on the Townie Go! 7D EQ is 55 lb/25 kg. Child seat compatibility requires testing and labeling for a max weight rating of 60 lb/27 kg.

Is it compatible with trailers?

Yes, the Townie Go! 7D (EQ) is compatible with trailers.

Can this e-bike be carried with a car rack? What type?

This e-bike can be carried with a car rack. It is recommended to use a rack that has a minimum carrying capacity of 46 lb/21 kg and does not secure over the top of the tires, as the fenders will interfere with its attachment.