GIVE US A SHOUT
Have a question, comment or concern? Just want to talk? We’re here to listen. Give us a call at any time or send an email and we’ll make sure that you’re taken care of.
Get in touchYOU’RE NEVER REALLY ALONE ON AN ELECTRA
We’re dedicated to making cycling fun. So whatever you need, whenever you need it, we’ll do what it takes to get you back to your regularly scheduled shenanigans, tomfoolery and high jinks in no time.
RIDE WITH CONFIDENCE
Learn how to register your bike and activate your warranty to best protect you and your ride.
Learn moreKEEP IT REAL
Electra products are only available through Electra-authorised dealers. Use this guide to make sure you’re buying our products from a reliable source.
Learn moreOrders
Ordering a bike
Our inventory is available to all Electra retailers so that you find the right bike for you when you want it. In order to give you the best possible riding experience, your retailer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery. There are no additional assembly charges for bikes. You will be contacted once it is ready for collection or delivery.
Order status
To check the status of your order, please log in to My Account for order and delivery information. You can also track your order through the tracking link in your delivery confirmation email. Don’t have an account? Create one today and receive free returns, a detailed order history and stay up-to-date on the latest and greatest from Electra.
To speak to our Customer Care team, call +61 2 6173 2499 Monday through Friday 8:30am to 5:30pm (AEST).
Change or cancel order
Once you submit an order, it begins processing immediately and cannot be changed or cancelled. If you have changed your mind or would like to return your item, please follow our easy return process.
Order declined
If your order has been declined, please check with the financial institution that issued the credit card for additional information.
Retailer of choice
Sadly, a website can't fix a flat, tune your derailleur, put extra pickle on your ploughman's or answer questions you may have about your ride. That’s why your local Electra dealers are geared up and ready to help. Plus, if you change your order to one for collection, we’ll pay to send it! Bonus!
Updating retailer of choice
You can update your retailer of choice at any time by logging in to 'My Account' and select 'Update Preferred Retailer'. To confirm your current retailer preference, select 'Profile'. Please be aware that you cannot change your retailer of choice once you have placed your order.
Delivery & Collection
We are currently experiencing a high volume of orders on electra.trekbikes.com. Standard delivery, click & collect and home delivery orders may take longer than usual to be delivered. We are working hard to get your order to you as quickly as possible while continuing to ensure the safety of our colleagues, retailers and customers through social-distancing measures put in place by us and our delivery provider.
Please allow: 4-8 days for standard delivery on accessories
2-5 days for click & collect on accessories
5-9 days for click & collect & retailer home delivery bike orders
For click & collect and retailer home delivery orders, once your order arrives at your retailer they will contact you to arrange collection/delivery.
Electra.trekbikes.com offers three convenient delivery options:
Dispatch to your address:
FREE standard delivery on all orders of US $49.
Any order over US $49 and all bikes qualify for free standard delivery. All orders sent to an Electra dealer for collection qualify for free standard delivery.
Available for accessories only. If you choose standard or expedited ground delivery, your order will be delivered to the specified delivery address in your account. Refer to the delivery table below for ground and expedited delivery charges and expected delivery date.
Send to shop:
Available for both bikes and accessories. Electra offers free standard ground delivery to your local preferred Electra dealer. Your order will be available for collection within 3-5 business days. Allow extra time for bike orders. There are no additional assembly charges for bikes. Orders will be held for 14 working days after arrival. If you are unable to collect your order within this timeframe, please make arrangements with your selected dealer. Expedited delivery is not available if you send to an Electra dealer. Due to the added costs for sending bikes to Alaska or Hawaii, there is a flat rate of US $135.00 for delivery of one or more bikes.
When you collect your order please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID
Dealer home delivery*:
Available for bikes only. Accessories can also be delivered via dealer home delivery, if included as part of the same order. Select dealers can deliver your bike and accessories directly to your front door! At checkout, select 'home delivery' to have your Electra dealer build your bike and deliver it to your home. An additional delivery fee of US $50 will apply. All bikes are sent to Electra dealers first for assembly. There are no additional assembly charges for bikes. With home delivery, you will be notified when your order arrives at your dealer and contacted to arrange a convenient delivery time. Due to the added costs for sending bikes to Alaska or Hawaii, there is a flat rate of US $135.00 for delivery of one or more bikes.
Upon delivery, please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID
*Note: not all Electra dealers offer this service.
Delivery Table
Ground:
Expedited:
*Delivery schedule applies to orders placed before 4 p.m. PST.
Expedited delivery to Hawaii or Alaska may take an additional 1–2 working days. Due to the added costs for sending bikes to Alaska or Hawaii, there is a flat rate of US $135.00 for delivery of one or more bikes.
Electra is dispatched Monday to Friday, except national holidays.
Send to shop is delivered in 3-5 working days to the dealer. Allow 4–7 days for collection if you ordered a bike.
Dealer home delivery is delivered in 3-5 working days to the dealer. Allow 4–7 days for home delivery.
Tracking My Order
You will receive a delivery confirmation with a tracking link after placing your order. Registered account users can log in to their account for delivery status.
Send to shop order collection
Ready for collection
Your Electra dealer will contact you when your order is ready for collection either by phone or email. Your order will be held for 14 working days. Please make arrangements with your Electra dealer if you are unable to collect within 14 days.
Collecting your order
Please bring a copy of your receipt, the credit card used in the transaction and a photo ID.
Bike order
Bikes are intricate machines. In order to give you the best possible riding experience, your dealer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery.
Deliver to your address and order collection
Each order can only use one delivery method. If you want an order to be dispatched to your home and your local dealer you will need to place a separate order for each method of delivery desired.
International delivery
At this time, we only offer delivery to addresses within the United States. We do not send to freight-forwarding addresses.
APO or post office box delivery
At this time, we can only send to residential or business addresses. If you have a PO Box, consider having your order sent to a dealer for free!
Returns & exchanges
We understand the importance of the right product and the right fit, and we want you to love your Electra. To make a return, please follow these guidelines:
To qualify for a return:
- Returns will be accepted within 30 days of purchase.
- The item(s) must be in new, unused condition with the original packaging.
- Proof of purchase required.
- A refund will be applied to the original card used in the transaction.
Return to Electra dealer
Bring your order, with proof of purchase, to your local Electra dealer. Bike returns must be returned to the local Electra dealer who assembled your bike.
Return by post
Return delivery is free to customers with registered accounts. Log in to your account to print a prepaid address label. If you do not have an account, post your return with the original packing slip to the address printed on your packing slip. We suggest return by a courier that can track delivery, such as UPS, FedEx or Registered USPS mail. You are responsible for all return delivery charges if you checked out as a guest at electra.trekbikes.com.
You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4–10 working days.
Bike returns
Bikes can be returned within 30 days if in a new and unused condition. When you collect your order or have it delivered, your Electra retailer will review the purchase with you and make sure that it meets your expectations. Questions regarding your purchase should be directed to the Electra dealer of delivery. Electra warehouses will not accept returned bikes.
Exchanges
Electra.trekbikes.com offers refunds rather than exchanges. If you need another item in a different size or colour, or a different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.
Return credit status
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4–10 working days.
Delivery charge refund
If there was an error on your order such as wrong item delivered or damage during delivery, Electra will credit your original delivery charges (if applicable). Call us at +1-800-261-1644. Delivery charges will be refunded if Electra: 1) ships the incorrect merchandise; 2) the merchandise was delivered damaged or defective; 3) the merchandise was damaged during delivery.
Your account
We understand the importance of the product and the right fit, and we want you to love your Electra. To make a return, please follow these guidelines:
Benefits of creating an account
By registering, you've officially joined the Electra family and shown your dedication to keeping riding fun. With your account, you'll receive free returns, a detailed order history and faster checkout with saved billing and delivery information. You'll also be among the first to receive exclusive Electra information.
Create your account
Creating an account at electra.trekbikes.com is easy. Click Login/Register at any time. You can also create an account when you place an order.
Updating your account
You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/delivery information and your preferred Electra dealer.
Payment
Forms of payment accepted
Visa, MasterCard and Amex.
Credit card return status
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4–10 working days.
Order declined
If your order has been declined, please check with the financial institution that issued the credit card for additional information.
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