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When you reach out to Trek, you’ll always get a real person.
Call your local retailer
Get the fastest local service from the Trek retailer in your area.
Find your trek retailerCall Trek Customer Care
Get product and warranty guidance from Trek Customer Care.
Monday - Friday: 9:00am - 5:00pm AEST.
I have a question about a bike I’m shopping for
What if my retailer does not have the bike I want?
All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.
How do I find my closest retailer?
Your local bike shop is your local resource for all things cycling – and Trek, Bontrager and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderDo you accept trade-ins?
Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.
I have a question about a bike I own
Where is my bike’s serial number?
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.
Can my serial number tell you what bike I have?
Only if the bike was registered after purchase.
Do you have touch-up paint?
We offer touch-up paint for many of our bicycle paint colours. Close paint matches can also be sourced through means like car paint workshops or even finger nail polish for minor touch-ups.