Call your local retailer
If you need help with product information or technical support, your local retailer will be happy to assist.
Contact Trek Bicycle – We’re here to help!
Expert support from real riders
Welcome to Trek. We’re so happy you’re here.
Whether you need help finding your ideal e-bike, tuning your suspension or fixing a flat, we’ve got your back with expert support from real riders who love the sport as much as you do.
Call Trek Customer Care
If you need help with your E-commerce purchase.
Monday - Friday: 9:00am - 5:00pm AEST.
I have a question about a bike I’m shopping for
How do I find my closest retailer?
Your local bike shop is your local resource for all things cycling – and Trek, Bontrager and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderDo you accept trade-ins?
Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.
I have a question about a bike I own
Where is my bike’s serial number?
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.
Can my serial number tell you what bike I have?
Only if the bike was registered after purchase.
Do you have touch-up paint?
We offer touch-up paint for many of our bicycle paint colours. Close paint matches can also be sourced through means like car paint workshops or even finger nail polish for minor touch-ups.