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Get the fastest local service from the Trek retailer in your area.
Find your trek retailerContact Trek Bicycle - We’re here to help!
Expert support from real riders
Welcome to Trek. We’re so happy you’re here.
Whether you need help finding your ideal e-bike, tuning your suspension, or fixing a flat, we’ve got your back with expert support from real riders who love the sport as much as you do.
Call Trek Customer Care
Get product and warranty guidance from Trek Headquarters in Waterloo, Wisconsin.
Monday through Friday 10am – 6pm (CST), closed on weekends.
I have a question about a bike I’m shopping for
How do I find my closest retailer?
Your local bike shop is your local resource for all things cycling and Trek, Bontrager, and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderDo you accept trade-ins?
Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade-in, the best thing to do is check with your local Trek retailer to see what options exist.
I have a question about a bike I own
Where is my bike’s serial number?
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a “W”.
Can my serial number tell you what bike I have?
Only if the bike was registered after purchase.
Do you have touch-up paint?
We offer touch-up paint for many of our bicycle paint colors. Close paint matches can also be sourced through means like auto-body shops or even finger nail polish for minor touch ups.