We understand the importance of the right product and the right fit, and we want you to love your Electra. To make a return, please follow these guidelines:
- Returns will be accepted within 30 days of purchase.
- The item(s) must be in new, unused condition with the original packaging.
- Proof of purchase required.
- A refund will be applied to the original card used in the transaction.
Bring your order, with proof of purchase, to your local Electra dealer. Bike returns must be returned to the local Electra dealer who assembled your bike.
Return delivery is always free for customers with registered accounts on trekbikes.com. The right hand portion of your packing slip is a returns label. Please repackage your item, attach the label, and take to your local DPD Drop off point. Log in to your Trekbikes.com account should you need to request a new return label.
If you checked out as a guest and do not have an account, you are responsible for all return delivery charges. Post your return with the original packing slip to the Trek address printed on your packing slip. We suggest return by a carrier that can track delivery.
Bikes can be returned within 30 days if in a new and unused condition. When you collect your order or have it delivered, your Electra retailer will review the purchase with you and make sure that it meets your expectations. Questions regarding your purchase should be directed to the Electra dealer of delivery. Electra warehouses will not accept returned bikes.
Electra.trekbikes.com offers refunds rather than exchanges. If you need another item in a different size or colour, or a different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4–10 working days.
If there was an error on your order such as wrong item delivered or damage during delivery, Electra will credit your original delivery charges (if applicable). Call us at 01908 360140. Delivery charges will be refunded if Electra: 1) ships the incorrect merchandise; 2) the merchandise was delivered damaged or defective; 3) the merchandise was damaged during delivery.