GIVE US A HOLLER
Have a question, comment or concern? Just want to talk? We’re here to listen. Give us a call anytime or send an email and we’ll make sure you’re taken care of.
Get in touchYOU’RE NEVER REALLY ALONE ON AN ELECTRA
We’re dedicated to making biking fun. So whatever you need, whenever you need it, we’ll do what it takes to get you back to your regularly scheduled shenanigans, tomfoolery and high jinks in no time.
Have a question, comment or concern? Just want to talk? We’re here to listen. Give us a call anytime or send an email and we’ll make sure you’re taken care of.
Get in touchLearn how to register your bike and activate your warranty to best protect you and your ride.
Learn moreElectra products are only available through Electra authorized dealers. Use this guide to make sure you’re buying our products from a reliable source.
Learn more Ordering a bike
Our inventory is available to all Electra retailers so that you find the right bike for you when you want it. In order to give you the best possible riding experience, your retailer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery. There are no additional assembly charges for bikes. You will be contacted once it is ready for pick-up or delivery.
Order status
To check the status of your order, please log into My Account for order and shipping information. You can also track your order through the tracking link in your shipping confirmation email. Don’t have an account? Create one today and receive free returns, a detailed order history and stay up-to-date on the latest and greatest from Electra.
Change or cancel order
Once you submit an order, it begins processing immediately and cannot be changed or cancelled. If you have changed your mind or would like to return your item, please follow our easy return process.
Order declined
If your order has been declined, please check with the financial institution that issued the credit card for additional information.
Retailer of choice
Sadly, a website can't fix a flat, tune your derailleur, put extra guac on your burrito or answer questions you may have about your ride. That’s why your local Electra dealers are geared up and ready to help. Plus, if you ship your order to one for pick-up, we’ll pay to ship it! Bonus!
Updating retailer of choice
You can update your retailer of choice anytime by logging into "My Account" and select "Update Preferred Retailer". To confirm your current retailer preference, select "Profile". Please be aware that you cannot change your retailer of choice once you have placed your order.
We are currently experiencing a high volume of orders on electra.trekbikes.com. Standard shipping, click & collect and home delivery orders may take longer than usual to be delivered. We are working hard to get your order to you as quickly as possible while continuing to ensure the safety of our colleagues, retailers and customers through social-distancing measures put in place by us and our delivery provider.
Please allow: 4-8 days for standard shipping on accessories
2-5 days for click and collect on accessories
5-9 days for click & collect & retailer home delivery bike orders
For click & collect and retailer home delivery orders, once your order arrives at your retailer they will contact you to arrange collection/delivery.
Electra.trekbikes.com offers three convenient delivery options:
Available for accessories only
Any accessories order over $99 qualifies for free standard shipping.
If you choose standard or expedited ground shipping, your order will be delivered to the specified shipping address in your account. Refer to shipping table below for ground and expedited shipping charges and expected delivery timeline.
Available for both bikes and accessories. Your order will be available for pick up within 2-7 business days. There are no additional assembly charges for bikes. Orders will be held for 14 business days after arrival. If you are unable to collect your order within this timeframe, please make arrangements with your selected retailer. Expedited shipping is not available if you ship to a Trek retailer. Due to the added transit times to more remote locations transit times may be longer.
When you pick up your order please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID
Available for bikes only. Accessories can also be delivered via retailer home delivery if included as part of the same order. Select retailers can deliver your bike and accessories directly to your front door! At checkout, select "home delivery" to have your Trek retailer build your bike and deliver it to your home. An additional delivery fee of $50 will apply. All bikes ship to Trek retailers first for assembly. There are no additional assembly charges for bikes. With home delivery, you will be notified when your order arrives at your retailer and contacted to arrange a convenient delivery time.
Upon delivery, please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID
*Note: not all Electra dealers offer this service.
Ground:
*Shipping schedule applies to orders placed before 17:00 HNC.
Expedited shipping to remote locations may take an additional 1-2 business days.
Electra ships Monday through Friday, except US national holidays.
Ship to store delivers in 2-7 business days to retailer. Allow 4–7 days for pick-up if you ordered a bike.
Retailer home delivery delivers in 2-7 business days to retailer. Allow 4–7 days for home delivery.
Tracking My Order
You will receive a shipping confirmation with a tracking link after placing your order. Registered account users can log into their account for delivery status.
Ship to store order pickup
Ready for pickup
Your Electra dealer will contact you when your order is ready for pick up either through phone or email. Your order will be held for 14 business days. Please make arrangements with your Electra dealer if you are unable to pick up within 14 days.
Picking up your order
A copy of your receipt, the credit card used for the transaction, and a government issued photo ID are required when picking up your order for order verification.
Bike order
Bikes are intricate machines. In order to give you the best possible riding experience, your dealer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery.
Ship to your address and order pickup
Each order can only use one shipping method. If you want an order to ship to your home and your local dealer you will need to place a separate order for each method of delivery desired.
International shipping
At this time, we only offer shipping to addresses in Canada. We do not ship to freight forwarding addresses.
APO or post office box shipping
At this time, we can only ship to residential or business addresses. If you have a PO Box, consider shipping your order to a retailer for free!
We understand the importance of the right product and the right fit, and we want you to love your Electra. To make a return, please follow these guidelines:
To qualify for a return:
We understand the importance of the product and the right fit, and we want you to love your Electra. To make a return, please follow these guidelines:
Benefits of creating an account
By registering, you’ve officially joined the Electra family and shown your dedication to keeping riding fun. With your account, you’ll see a detailed order history, and experience faster checkout with saved billing and shipping information. You’ll also be among the first to receive exclusive content and members-only deals.
Create your account
Creating an account at electra.trekbikes.com is easy. Click on Login/Register anytime. You can also create an account when you place an order.
Updating your account
You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information and your preferred Electra dealer.
Forms of payment accepted
Visa, MasterCard, and Amex.
Credit card return status
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4–10 business days.
Order declined
If your order has been declined, please check with the financial institution that issued the credit card for additional information.