Loft Go! 7D EQ FAQ

What class is this e-bike? Where can it be ridden?

The Loft Go! 7D EQ is a Class 1 e-bike with pedal-assist support up to 20 mph. Please reference local laws and regulations to understand where this e-bike can be ridden.

What is the range?

The battery range is up to 40 mi/64 km. Actual range will vary based on terrain, assist level and total carrying capacity.

What is the motor power/output?

The motor power is 250 W nominal rating with an output of 40 Nm of torque.

What type of charger does it come with and how long does it take to charge the battery?

This e-bike comes with a 2-amp charger and will charge to 50% in about 2 hours and 100% in 4 hours from empty. The charger replacement (North America: SKU W5284218, Europe: SKU W5284217) can be ordered online or through an authorised Electra retailer.

How is the battery properly charged?

Only charge the battery with the included charger type in a dry indoor area between the temperatures 0 to 40 °C. Do not leave it unattended. When the battery is fully charged, disconnect the charger from the e-bike and wall socket.

Can the battery be upgraded to a larger size?

No.

Can a second battery be added to extend the bike's range?

Yes, the Hyena Range Extender Battery (SKU 5271536) can be added to the Loft Go! 7D EQ Step-Over model and can be purchased from an authorized Electra retailer.

How much does the battery weigh?

The Hyena Gen 2 In-Tube 250 Wh battery weighs approximately 1.6 kg.

Is the battery removable and can it be replaced?

No, the integrated battery cannot be removed. To replace your battery, please visit an authorised Electra retailer.

Which app is this e-bike compatible with?

The Loft Go! 7D EQ is compatible with the Trek Central app, available on the App Store and Google Play.

Where can the e-system owner's manual be found?

The e-system owner's manual can be found at this link and in the Service tab of the product page for the model you own.

See the manual

Are software updates required?

Yes. Software updates must be performed by an authorised Electra retailer.

How often should this e-bike be serviced?

It is best practice to bring your e-bike to an authorized Electra retailer once a year to check for e-system updates and for servicing.

What is the warranty for the e-system and who should claims be made with?

There is a two-year warranty for the e-system. All warranty claims should be processed by an authorised Electra retailer.

Can this e-bike be ridden with a flat battery?

Yes, the Loft Go! 7D EQ can be ridden with no battery charge.

Simple and intuituve e-bikes, paired with legendary Townie® comfort and control.

The simplicity of a single-speed beach cruiser with the power of an electric bike.

A lightweight commuter e-bike designed with functionality, versatility and style.

E-bike Guides

E-bike Resources

A modern city bike with the versatility to handle the rigors of the road.

Loft Go! 7D EQ FAQ

Product Compare Rack

Simple and intuituve e-bikes, paired with legendary Townie^® comfort and control.