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The fastest way to get help right now

Bikes are in higher demand today than ever before. That means we’re seeing more emails than ever. We love hearing from you over email but don’t love making you wait to hear back from us. For now, the fastest way to get help is to call your local Trek retailer, launch a chat online, or call us at 800-585-8735.

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Frequently Asked Questions

I have a question about a bike I’m shopping for

If the bike I want is unavailable, when will it be available? What does “coming soon” mean?

If the bike or accessory you’re looking for is not in stock, chances are it’s available at a local retailer. For bikes, the page the model you’re looking at will tell you what retailers in your area have the bike in stock after you determine what size you’re looking for.

What if my retailer does not have the bike I want?

All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.

Can I have a bike delivered to my house?

Yes! For a small fee, most Trek retailers offer home delivery if your address falls within a certain radius of their store. Just choose “Home Delivery” at Checkout. The bike will be shipped to the store of your choosing and professionally assembled. The shop will then contact you to arrange the delivery at your convenience.

How long does shipping take?

Shipping length depends on where your order is shipping to. Trek ships products throughout North America from its warehouses in California, Wisconsin, and New Jersey. While we try to ship everything from the one warehouse closest to you, some orders will be shipped from different locations depending on availability.

What size bike do I need?

The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.

See size finder

Do you accept trade-ins?

Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade-in, the best thing to do is check with your local Trek retailer to see what options exist.

I have a question about a bike I own

Where is my bike’s serial number?

If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a “W”.

Can my serial number tell you what bike I have?

Only if the bike was registered after purchase.

Do you have touch-up paint?

We do not offer touch-up paint but your paint is covered for a limited time under your bike’s warranty. If you believe that your bike’s paint meets the criteria for a warranty claim, please ask your local shop to file a claim for you.

Warranty details

We’re here for moo

Uh, wait…whoops. We mean, “We’re here for YOU.” When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.

Chat online with a Trek expert

Get your questions answered in a live chat with Trek Customer Care.
Mon. – Fri., 8am – 6pm; Sat. & Sun., 9am – 6pm (CDT)

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Knowledge is power

Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.

Want to keep learning?

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